Customer Testimonials
When looking for a new car - I was lucky to work with Elden at Classic Nissan Williamsburg. He was knowledgeable and worked with me with every question I had, small or big! He made the process as personable as possible. Sometimes buying a car can be overwhelming, sometimes feeling as though you are just a "sale"... not this time! If I or anyone I know is ever looking for a car, I will make sure to point them to Classic Nissan Williamsburg and Elden!
Fantastic experience! Reed was excellent. TJ in Finance was wonderful. We would buy here again. 10/10. The next time we buy a vehicle we would look here first.
Wish we had found our car somewhere else. After searching for a car and year we wanted, we found one here in our prices range. While our sales guys were great to work with, the management and finance people were rude and incompetent in the final paperwork. 2 trips and hours to finalize a simple deal. Manager was extremely pushy and rude when we questioned some things. And because we didn’t finance through them, (much better rate at our bank) we got the cold/rude treatment from the finance guy. Basically, sign here and get out. And whatever you do, ...
As always, the service department at Classic Nissan did a wonderful job getting my car in and out in a very timely manner, with easy online scheduling and a seamless service appointment. Ben, my service advisor, is always thorough, attentive to my schedule, and does an excellent job helping to make sure my appointment and car are handled with care. In addition, Ben makes sure Tawa, my service tech, is available for my appointment. Tawa services my car well, keeps it clean, and checks for other issues. Thanks to all the service team at Classic Nissan.. well done!
Worst Experience Ever. Bought two cars the same day. F250 had thousands of dollars worth of repairs. They put an inspection on it when it should have failed. I have had the truck for 2 months and will be going into the shop for the 5th time. Also bought a BMW and that car is going in the shop as soon as my truck comes out of shop due to engine problems. They are not honest and would not fix problems when they arose. Choose another dealership.
Bought a Frontier new 3+ years ago. I never have liked dealers until I purchased from Classic Nissan. They do all of the services and are very exceptional!!! Very easy to schedule online or phone call. The Team is Very professional with no pressure for extra items. They are always on time, stay in communication to keep you updated, and never had any surprises as they call before doing anything. I will add also that the sales Team was Great during my purchase. The last Nissan dealer I purchased from when I got a service...the sales Team would try to ...
I was in town recently and noticed that my tire pressure was extremely low so I reached out to the local Nissan Dealer in Williamsburg. I arrived at the service department and encountered a very nice man by the name of Brian Phipps. He was extremely nice to us and I highly recommend that you allow him to service your car needs. I had just purchased my Nissan Rogue and picked up a nail in my tire. Thanks again Brian! I appreciate your kindness as well as your professionalism!!! F. Johnson
Very negligent employee who messed up our paperwork on multiple occasions. She caused our refund to be sent to the wrong account and now they refuse to remedy their mistake which has costed us hundreds of dollars. She and Vay admit it was her fault but again refuse to fix it.
Gary Barry is exceptional. He explained and worked with me. He is a honest and wonderful salesperson
Having bought a Rogue from this location 6 years ago , and having no problems with it, we decided to go with a 2023 Rogue; our experience was pleasnt with all whom we came into contact with there.
I chose to have all our vehicles serviced at Classic Nissan Williamsburg because of Brian Phipps, I continue to have them serviced at Classic because of Brian, Steven, Kiera and the service team. They are professional, and that's what I look for in a service team. I'm a "gear head" from way back but confine my mechanical work, these days, to my motorcycles. For my car, my wife's car and my two daughters cars, I TRUST them to the team at Classic Nissan Williamsburg. You should too.
Having purchased this car previously from this establishment, I was guaranteed oil changes for life in my contract while purchasing the car. Last time I went in the spontaneously changed to charging me $80. I don’t make it a habit of continuing to work with businesses or corporations that are deceitful. In addition, I find it extremely funny that during their whatever point inspection, they informed me that I would need to change my cabin oil filter because they said it was dirty. The irony of this, as I had changed my cabin oil filter within the last week this ...
If I could give 0 stars I would I came here to purchase a vehicle that was listed for a certain price, but upon receiving the final estimate for the vehicle, there was an additional $7000 of hidden fees and additional costs, including a “market adjustment fee” which they should’ve disclosed with the actual cost of vehicle instead of trying to hide said fees. My experience detoured me from purchasing any vehicle from this dealership.
I’ve been buying cars for over 50 years and this was without a doubt my worst dealer experience ever. Got lowballed on my trade-in offer and was hit with every cliched sales tactic (I have to talk to my manager, added “market adjustment” costs, premium fee, etc.). Left without buying a car and would advise others to avoid this dealer.
Hands down the worst dealership Ive ever come in contact with sad part is that I was referred to them by family and the family member was embarrassed by how I was treated. a week after purchasing my vehicle from them it started jerking and hesitating when putting it in drive so I took it back to them and was told it’s normal because it’s an electric car and they could not find anything wrong with it even after me saying it’s not normal well 2 weeks later while driving with my newborn and kids it the vehicle ...
Sense the new owners took over priority. Nissan turned it into classic Nissan that places gone downhill so bad every mechanic that was there for years walked out they are a lousy company. I’m surprised they have lasted this long. They did a oil change on my 2017 Subaru and used an impact wrench to take the oil drain plug and completely stripped it. . After eight years I’m no longer a customer. SAD .. stay away if you value your car !!!
I worked with the GM Robert (Mo) Parker back in Dec on a 2023 frontier, we agreed on a price and decided to move on seal the deal. The dealer ran the credit for myself and my son for military (Even for this I had to go back and forth with the dealer and call NMAC as Mo kept insisting that I can't get militray discount for a co-signer and it has to be primary). I assured Moe that I have done this plenty of times and also confirmed with NMAC so what he is saying is not true. I ...
Elden and Moe are very professional and responsive! Go see them for your next new or used automobile!
Great sales staff, came in with no appointment and was taken care of promptly and very professionally.
Made appt for May 10 021 to have brake lights and constant slippery road icon resolved. Tech stated " getting power and ground. no blown fuses." He recommended that brake switch be replaced but no part available. Was charged $60 for his best guess. On May 12th, a friend and I troubleshot issues ourselves and found no power to switch. Using YouTube we found a blown 10 amp fuse in the fuse box under the hood. Replaced fuse. Brake lights fixed and icon gone. Factory Trained/Certified Technicians. NOT!
Had my car towed to Priority Nissan Williamsburg back in January 2021. The car had to go back several times; which every time it was a new issue that needed to be fixed for the same problem after the new ECM was replaced. This went on from January 2021 to March 2021....and sad to say that 2 months and well over $2,000 later my car still wasn't fixed; it rode horrible....to the point of my engine light not only coming on but now blinking as well; it was not even drivable at this point...jerking....spatting....and acting like it was going ...
Asked me if I wanted an extra service done for $51 and then charged me over double. Acted like they were doing me a favor
We worked with salesman Gary Barry on the purchase of a 2017 Nissan Rogue SL AWD, and he was great. He is the only reason I would go back to Priority Nissan, Williamsburg. Barry sold us our lat car at another dealership and was equally as great so we sought him out when we learned he was no longer with the previous dealership. The Finance team left a lot to be desired. The finance team claims to have found us the best rate through a local credit union 4.09%. When we asked about the rate from our own credit union all they ...
Everyone was so awesome. Very helpful and kind. Thanks so much to Mary Abram she's great, go see her. Thanks to everyone else i meet, great teamwork.
Cole was very knowledgeable to vehicles. Great asset to your team. You need more Coles on your staff, he was great Cole worked with me to get what I needed.
Easy to work with. In and out quickly. The salesman, manager and finance manager were great to work with. Great finance rates too. Highly recommend.
Went there to replace an air bag that was recalled for my Nissan Versa. Customer waiting area is fine with free Starbucks coffee from a machine. But for my 8:30 am appointment I did not get out till over two hours later for a relatively straightforward replacement that I was told would take thirty minutes. Upon leaving the place, I noticed that my presets for my radio were screwed up and my AC was now dead... like zilch nada. I called from the highway and told them what had happened. I was told that I would have to talk to the ...
My day was made I got to visit my extended family at Priority Nissan Williamsburg ! They mean the World to me and my wife awesome all around 💗💗💗
By far the best experience I have ever had and could ever ask for with having my car serviced! I usually go to places like Jiffy Lube or Goodyear, but I seem to be consistently disappointed and my car tends to be worse off than when I dropped it off. Everyone at Priority Nissan was extremely helpful, honest, and friendly throughout the whole process. I had major mechanical issues that needed to be fixed, and they emailed me a thorough vehicle health inspection report with quoted prices for everything. Not only did they provide excellent results for the services I ...
Easy to schedule. Able to wait for oil change. Work completed as committed. Very professional, knowledgeable staff. Kept me posted on progress. Comfortable, clean waiting area.
Priority is Second to none ! Joe my Machanic Kevin Fox and Jennette Wright in service treat me like Family.. They bend over backwards to make customers Happy ... Everyone who works at Priority is first Class....
Bought a used vehicle at this dealership. Found out 2 days later from the salesman that there were 3 outstanding factory recalls that needed to be performed. Since the vehicle was a Ford and not a Nissan, I was told I had to take the vehicle to the Ford dealership. They should of had these recalls performed before they sold the vehicle. Very inconvenient and had to take time out of my schedule to have them completed. I was told a CarFax report had been run on the vehicle but I never received it. Called back and was told that since the ...
I have bought three vehicles from the Nissan I Williamsburg. The first vehicle I'm still waiting for tags for that that's been over 60 days. The second vehicle would like a lemon and we had to take it back do you to the engine light coming on had a major leak on the inside of the engine and they try to sell it to us. But their vehicle with my daughters soon as I got in the vehicle I knew there was something wrong with the back tire had to take it back and it took a couple days ...
I traded my f150 XLT 4x4 on a f250 and felt it was misrepresented...at the time they advised you had 5 days so on day 2 I told them how I felt and wanted my truck back they acted like they never heard of the 5 days swap till I showed them on their own web site... they said I couldn't get my truck back and had to get something off the lot. So they gave gave me a base Altima....at least it will run till paid for..but no one in there right mind would trade a f150 XLT 4...
The service department was very helpful. I, was on a tight schedule they got me in very fast. They service Advisor , Patrisha Querubin, who took care of me , was great . Took care of everything quick. Very nice people in the department.
Stopped in to see what was available. The salesman was thorough and knew what I was looking for. I didn't expect to buy that day, but I couldn't refuse their offer. I would highly recommend this dealership.
I found a Mazda Miata advertised on rhe Priority website and asked about it via an email to Annie Sears. I came in to ask about it and apparently it had been sold. Annie introduced me to Randall Plaxa and he showed me a Volkswagen EOS convertible hardtop. I went home with an awesome car from an awesome deal and dealer.
Went to the dealership expecting to look at an Armada; ended up purchasing a Ford Expedition. Randall Plaxa and the entire staff could not have been more helpful. They were extremely fair with our trade in and avoided the back and forth games that some dealerships play. Would go back again in a heartbeat.
We decided to get a much needed new vehicle, and stopped in to Priority this past Saturday. Met and spoke with Marty, and left with a new Rogue.. Friendly, honest transaction, everyone we met seemed friendly and interested.. Had the car in to complete some of the finish and trim items yesterday and the service team Kevin and Patrisha - were great. Everything done as promised.. Thank you Deb and Bill Schmidt, Wmsburg
The customer service was different from other dealers, which was demonstrated in the need of the customer. The service was so great that I'm sold making Priority Nissan of Williamsburg the only place I would purchase another vehicle.
I JUST LEFT FORD DEALERSHIP AND TRIED PRIORITY. WHAT A CHANGE. AVONTA CANADY SOLD ME ON THE CAR I WANTED. SIMPLY A PLEASURE WORKING WITH.
Just purchased a new Murano from Priority Nissan Williamsburg. What a refreshing experience. We had our older Nissan 350 Z serviced there before and can say, Kevin in the service area is so professional and coordinates everything seamlessly. The dealership is beautiful. A very comfortable waiting room is clean and well stocked with snacks, coffee, etc. Our buying experience with Todd Teal was no less impressive. He thoroughly explained all aspects of the new car, patiently explained the financing options, and presented the new car to us complete with red bow on the showroom floor! Great people,great car, great day
This is by far one of the best experiences I have had when purchasign a new vehicle. My sales consultant was very cordial, knowledgeable and honest. He did not try to just sale me a new car but took time to see what best met my needs in a new vehicle. The general manager took time to introduce himself to me personally and offered to be of any assistance. I think that goes a long way.
Overall one of the best dealerships I have worked with. Priority Nissan Newport News and Williamsburg do a great job with letting the customer know they are valued.